:root {
  --ground: #f3f4f1;
  --paper: #ffffff;
  --ink: #1b2126;
  --ink-2: #4c5660;
  --ink-3: #7a838c;
  --rule: #dfe2de;
  --accent: #0e5a5f;
  --accent-ink: #ffffff;
  --accent-soft: #e3efee;
  --open-bg: #fdf1dc; --open-ink: #8a5300;
  --done-bg: #e2f2e8; --done-ink: #1f6b3e;
  --cxl-bg: #ececec; --cxl-ink: #59606a;
  --error-bg: #fbe6e4; --error-ink: #9b2a20;
  --sans: "Segoe UI", system-ui, -apple-system, "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, "Cascadia Mono", Consolas, "SFMono-Regular", monospace;
  color-scheme: light;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { background: var(--ground); color: var(--ink); font: 15px/1.5 var(--sans); }
a { color: var(--accent); }
h1, h2 { margin: 0; line-height: 1.25; text-wrap: balance; }
h1 { font-size: 1.6rem; font-weight: 600; display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
h2 { font-size: 1rem; font-weight: 600; margin-bottom: 10px; }
p { margin: 0; }
.muted { color: var(--ink-2); }
.small { font-size: 0.82rem; }
.mono { font-family: var(--mono); font-size: 0.92em; }
.strong { font-weight: 600; }
.num { text-align: right; font-variant-numeric: tabular-nums; }
.nowrap { white-space: nowrap; }

.bar { background: var(--accent); color: var(--accent-ink); }
.bar-in { max-width: 1240px; margin: 0 auto; padding: 0 20px; display: flex; align-items: center; gap: 8px 28px; flex-wrap: wrap; min-height: 56px; }
.mark { color: inherit; text-decoration: none; display: flex; gap: 8px; align-items: baseline; padding: 10px 0; }
.mark-k { font-weight: 700; letter-spacing: 0.02em; }
.mark-p { opacity: 0.85; font-size: 0.92rem; }
.tabs { display: flex; gap: 4px; }
.tabs a { color: var(--accent-ink); text-decoration: none; padding: 16px 12px 14px; border-bottom: 3px solid transparent; opacity: 0.85; }
.tabs a.on { border-bottom-color: var(--accent-ink); opacity: 1; font-weight: 600; }
.tabs a:hover { opacity: 1; }
.who { margin-left: auto; display: flex; align-items: center; gap: 12px; font-size: 0.88rem; }
.who .linkish { color: var(--accent-ink); }

.page { max-width: 1240px; margin: 0 auto; padding: 24px 20px 40px; display: grid; gap: 18px; }
.foot { max-width: 1240px; margin: 0 auto; padding: 0 20px 32px; color: var(--ink-3); font-size: 0.8rem; }
.head { display: grid; gap: 4px; }

.panel { background: var(--paper); border: 1px solid var(--rule); border-radius: 6px; padding: 18px; min-width: 0; }
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; }
.tile { background: var(--paper); border: 1px solid var(--rule); border-radius: 6px; padding: 14px 16px; display: grid; gap: 2px; }
.tile b { font-size: 1.7rem; font-weight: 600; font-variant-numeric: tabular-nums; }
.tile span { color: var(--ink-2); font-size: 0.85rem; }

.tools { display: flex; flex-wrap: wrap; gap: 10px 16px; align-items: center; margin-bottom: 12px; }
.tools input[type="search"] { flex: 1 1 280px; min-width: 0; }
.dl { margin-left: auto; }
.chips { display: flex; flex-wrap: wrap; gap: 6px; }
.chip { border: 1px solid var(--rule); background: var(--paper); color: var(--ink); border-radius: 999px; padding: 5px 12px; font: inherit; font-size: 0.85rem; cursor: pointer; }
.chip span { color: var(--ink-3); margin-left: 4px; font-variant-numeric: tabular-nums; }
.chip.on { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
.chip.on span { color: var(--accent-ink); opacity: 0.8; }

input { font: inherit; padding: 9px 12px; border: 1px solid #c9cec9; border-radius: 4px; background: var(--paper); color: var(--ink); width: 100%; }
input:focus-visible, button:focus-visible, a:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
button.primary { font: inherit; font-weight: 600; background: var(--accent); color: var(--accent-ink); border: 0; border-radius: 4px; padding: 10px 16px; cursor: pointer; margin-top: 8px; }
.linkish { background: none; border: 0; padding: 0; font: inherit; color: var(--accent); text-decoration: underline; cursor: pointer; }

.scroll { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 0.9rem; }
th, td { text-align: left; padding: 9px 10px; border-bottom: 1px solid var(--rule); vertical-align: top; }
thead th { font-size: 0.74rem; text-transform: uppercase; letter-spacing: 0.06em; color: var(--ink-3); font-weight: 600; white-space: nowrap; }
th.num, td.num { text-align: right; }
.sorter { all: unset; cursor: pointer; display: inline-flex; align-items: center; gap: 4px; font: inherit; color: inherit; text-transform: inherit; letter-spacing: inherit; }
.sorter:hover { color: var(--ink); }
.sorter:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; border-radius: 2px; }
.sorter .arrow { width: 0.8em; display: inline-block; color: var(--ink-3); }
.sorter .arrow::after { content: "↕"; opacity: 0.45; }
th[aria-sort="ascending"] .sorter, th[aria-sort="descending"] .sorter { color: var(--accent); }
th[aria-sort="ascending"] .arrow::after { content: "▲"; opacity: 1; color: var(--accent); }
th[aria-sort="descending"] .arrow::after { content: "▼"; opacity: 1; color: var(--accent); }
th.num .sorter { flex-direction: row-reverse; }
.pick select { font: inherit; font-size: 0.88rem; padding: 6px 10px; border: 1px solid #c9cec9; border-radius: 4px; background: var(--paper); color: var(--ink); max-width: 100%; }
.pick select:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.shown { margin: -4px 0 6px; min-height: 1em; }
tbody tr:hover { background: #f8f9f7; }
td.clip { max-width: 280px; }

.pill { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 0.78rem; font-weight: 600; white-space: nowrap; }
.pill.open { background: var(--open-bg); color: var(--open-ink); }
.pill.completed { background: var(--done-bg); color: var(--done-ink); }
.pill.cancelled { background: var(--cxl-bg); color: var(--cxl-ink); }
h1 .pill { font-size: 0.8rem; }

.pill.out-resolved-by-phone { background: var(--done-bg); color: var(--done-ink); }
.pill.out-service-visit-booked { background: #e3edf8; color: #1d4f86; }
.pill.out-handed-to-manufacturer { background: var(--cxl-bg); color: var(--cxl-ink); }
.pill.out-callback-needed { background: var(--open-bg); color: var(--open-ink); }
.pill.out-missed-call { background: var(--error-bg); color: var(--error-ink); }

.head-row { display: flex; justify-content: space-between; align-items: flex-end; gap: 12px; flex-wrap: wrap; }
.head-row > div { display: grid; gap: 4px; }
a.button { display: inline-block; font-weight: 600; background: var(--accent); color: var(--accent-ink); text-decoration: none; border-radius: 4px; padding: 10px 16px; }
a.button:hover { filter: brightness(1.1); }
.notice { background: var(--done-bg); color: var(--done-ink); padding: 10px 12px; border-radius: 4px; }

.callform { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px 20px; }
.callform .wide { grid-column: 1 / -1; }
.field { display: grid; gap: 5px; align-content: start; }
.field label { font-size: 0.85rem; color: var(--ink-2); font-weight: 500; }
.req { color: var(--error-ink); }
.field select, .field textarea { font: inherit; padding: 9px 12px; border: 1px solid #c9cec9; border-radius: 4px; background: var(--paper); color: var(--ink); width: 100%; }
.field textarea { resize: vertical; min-height: 7rem; }
.field select:focus-visible, .field textarea:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.field [aria-invalid="true"] { border-color: var(--error-ink); }
.field-error { color: var(--error-ink); font-size: 0.82rem; }
.actions { display: flex; gap: 16px; align-items: center; }
.actions button.primary { margin-top: 0; }
@media (max-width: 640px) { .callform { grid-template-columns: 1fr; } }

.grid2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 18px; }
.kv { display: grid; grid-template-columns: 8.5rem 1fr; gap: 6px 12px; margin: 0; }
.kv dt { color: var(--ink-3); font-size: 0.85rem; }
.kv dd { margin: 0; overflow-wrap: anywhere; }

.visit { border-top: 1px solid var(--rule); padding: 12px 0; display: grid; gap: 6px; }
.visit:first-of-type { border-top: 0; padding-top: 0; }
.visit header { display: flex; flex-wrap: wrap; gap: 4px 16px; font-size: 0.88rem; color: var(--ink-2); }
.visit header b { color: var(--ink); }
.report { white-space: pre-wrap; max-width: 90ch; }

.login { max-width: 400px; margin: 40px auto; background: var(--paper); border: 1px solid var(--rule); border-radius: 6px; padding: 28px; display: grid; gap: 14px; }
.stack { display: grid; gap: 6px; }
.stack label { font-size: 0.85rem; color: var(--ink-2); margin-top: 6px; }
.error { background: var(--error-bg); color: var(--error-ink); padding: 10px 12px; border-radius: 4px; }

@media (max-width: 640px) {
  .page { padding: 16px 16px 32px; }
  .who { margin-left: 0; }
  .kv { grid-template-columns: 7rem 1fr; }
  .dl { margin-left: 0; }
}